Privacy Policy

Connect 5 Media PTY LTD., trading as eSIMply (www.esimply.co), ACN 638820818, is dedicated to safeguarding your privacy. This privacy policy outlines the types of personal information we collect and our practices for using it. Please note, eSIMply may revise this privacy policy occasionally, as highlighted in section ‘9. Changes to This Policy’. By registering an account or interacting with any eSIMply website, application, product, software, tool, data feed, and/or service (collectively, the “Service”), you acknowledge and consent to the terms outlined in this policy. We encourage a thorough review of this policy for a clear understanding.

Should you have any unresolved concerns regarding privacy or data use that we have not satisfactorily addressed, please reach out to us directly at [email protected], or refer to section ‘7. How Does A User Change Or Update Information.’

At eSIMply, your privacy is a priority. This notice explains our methods for collecting, using, disclosing, retaining, and protecting your personal information, aligning with key GDPR principles:

Purpose Clarity: We will clearly inform customers about the usage of their personal data at the time of collection.
Data Relevance: We only collect data that is essential for our processing needs, adhering to the principle of minimal collection.
Retention Period: Personal data is retained only as long as necessary for our processing purposes and will be deleted thereafter.
Individual Rights: Individuals have the right to access, modify, or delete their personal data held by us.

1. Information Collection and Use

1.1. Personally-Identifiable Information

We collect personally identifiable information when you voluntarily provide it, such as during newsletter sign-ups, account creation, inquiries on our contact page, survey responses, etc. This may include your email, name, phone number, and other relevant details. Where applicable, this includes personal data as defined by law.

This Privacy Policy does not extend to third-party sites, services, applications, or online resources (collectively, Third Party Services or TPS) that may be linked or referenced in our Service. For example, our Service might use third-party tools like Facebook API Services, and by interacting with such content and services through our Service, you also adhere to their terms and policies.

We do not control or assume responsibility for the content or privacy practices of any TPS and encourage you to review their privacy policies. eSIMply does not regard information that has been anonymized, preventing third-party identification of individuals, as personally identifiable. We use your personal information to provide services, improve our service, offer customer support, conduct research and analysis for product and service enhancement, and present content tailored to your preferences.

You can choose not to provide personally identifiable information, but this may limit your access to certain Service features. Registering an account with us implies consent to provide this information under applicable legal requirements. If you do not consent to our data use as per this policy, please refrain from using our Services.

1.2. Sensitive Personal Data

We advise against sending sensitive personal data (like social security numbers, racial or ethnic origin, political opinions, religious beliefs, health data, etc.) through our services. If you choose to submit such information, it indicates your consent to our processing and use as per this policy. If you do not consent, please do not provide such content. We do not store sensitive personal data on our systems, even if provided.

1.3. Non-Personally-Identifiable Information

We gather aggregate non-personally identifiable information, which does not allow individual identification, either alone or combined with other data. This includes referral websites, IP addresses, browser types, hardware details, geographical locations, and usage durations. We collect navigational details like page views and link clicks within our Service. This data helps us analyze user patterns and improve our Service.

1.4. Cookies and Tracking Technologies

Our Service uses cookies, small data files stored on your computer or mobile device by a website. We employ both session cookies (expiring upon browser closure) and persistent cookies (remaining until deleted) to enhance your interaction with our Services.

We use two categories of cookies: (1) first-party cookies, served directly by us to your device, used solely for recognizing your device on return visits to our Service; and (2) third-party cookies, served by service providers on our sites or apps, which can recognize your device across different websites.

2. Cookies We Use

2.1. Type of Cookies

Our Services employ various cookies for the following purposes:

Strictly Necessary Cookies: Essential for services through our Service, enabling features like secure login and quick page loading.
Functionality Cookies: Remember your choices (like language preferences) for a personalized experience.
Performance Cookies: Aggregate anonymous information about traffic and user interaction with our Service for efficiency and demographic insights. We use tools like Google Analytics for this purpose.
Targeting/Advertising Cookies: Deliver relevant ads and limit ad repetition. These are often set by advertising networks with website operator permission.

2.2. Disabling Cookies

You can learn about and opt out of usage-based online advertising at www.youronlinechoices.com. Direct link to preference manager: here.

2.3. Facebook Custom Audiences

For usage-based advertising, we utilize Facebook communication tools. Please review Facebook’s privacy policy for more details. To opt-out of Facebook website custom audiences, visit here.

2.4. Pixel Tags

We use pixel tags on our Service for tracking user actions, campaign success, and content management. This data is not linked to personal information.

2.5. Do Not Track Signals

We currently do not respond to browser “Do Not Track” signals. More information at www.allaboutdnt.com.

3. How We Use Collected Information

Except as specified in this policy, eSIMply does not share personal information externally. We use the data for:

Service operation and maintenance.
Account management and communication.
Promotion administration.
Customer service.
Sending technical notices, updates, security alerts, and support/administrative messages.
With consent, marketing communications and promotional offers.
Payment processing.
Compliance with laws and legal requests, policy enforcement, and rights and property protection.

We engage service providers for specific tasks under strict confidentiality agreements, limiting their use of your data to designated services. We may also use your data for partner and third-party offers, subject to your consent. For email marketing, we use MailChimp (refer to their Privacy Policy and Terms).

We retain your information as long as necessary for providing Services or as required by law. You have the right to opt-out of marketing communications, manage your data preferences, and request data access, correction, or deletion.

eKYC Information

For identity verification, we may conduct an eKYC check requiring personal identification documents. This process is facilitated by our third-party partner, Jumio, and your data will be directly processed by them without storage in our systems.

4. Disclosure

We may disclose your personal information under specific circumstances, such as with your consent, legal compliance, service provision, or business transfers. Non-personally identifiable information may be shared in aggregate form with advertisers and partners.

5. Children’s Policy

Our Services are intended for users above a certain age, as stipulated in our Terms of Service. We do not knowingly collect information from users under 13 and will take steps to delete such information if discovered.

6. International Usage

Our Service, owned by eSIMply, may be accessed globally. Data collected may be stored and processed in various jurisdictions with varying privacy laws. We engage third-party service providers for logistics and support, requiring limited data sharing under confidentiality agreements.

7. Managing Your Information

For queries or updates regarding your personal information, please contact us at [email protected].

8. Security and Encryption

We employ industry-standard security measures for data protection, including SSL encryption and multi-layered server security. Users are responsible for keeping their passwords secure. For security concerns, contact us at [email protected].

9. Policy Changes

We reserve the right to modify this privacy policy. Changes will be communicated through our website or via email. We encourage regular policy reviews.

2024 Connect 5 Media PTY LTD.