Money-Back Guarantee Policy at eSIMply

Understanding Our Refund Policy

At eSIMply, we stand behind our services with a 100% Money-Back Guarantee, ensuring you’re covered for a full refund if your eSIM doesn’t perform as expected.

Qualifying for Our Guarantee

To be eligible for a refund, you must have:

• Accessed and viewed the eSIM Installation Guide specific to your purchase.
• Followed the designated installation and activation procedure.
• Completed all recommended troubleshooting steps.
• Reached out to our team via Live Chat, Facebook, or email at [email protected] for assistance if troubleshooting proves unsuccessful.

Exceptions to the Guarantee

We’re committed to resolving any eSIM issues, offering refunds where applicable. However, refunds are not guaranteed under certain conditions, including but not limited to:

• Devices that are locked to a network upon reaching your destination, given our clear guidance that our products require an unlocked device.
• Incompatibility between your device and the eSIM. We encourage checking your phone compatibility before purchase.
• Loss of eSIM or phone, early activation leading to expired service before your trip concludes, or complete usage of your plan/data.
• Changes in travel plans post activating the eSIM in advance, decisions to opt for a different product after purchase, or misinterpretation of product features or coverage areas due to not reviewing the product page or eSIM installation guide thoroughly.

Exchanges and Refunds for eSIM Purchases

Exchanges or refunds for eSIMs are not available post-purchase due to the digital nature of the product. We urge customers to verify their email and device compatibility before purchase to ensure a smooth experience.

Refund Process

To initiate a refund:

1. Ensure you’ve followed all activation and troubleshooting steps outlined in the eSIM guide.
2. Contact us with details about your eSIM, device model, unlocking status, troubleshooting efforts, and specific issues encountered, including screenshots of your APN and Network Settings and data balance.

Cancellation of Trips

Given the fluctuating nature of global travel, we offer store credit for future purchases or refunds through our money-back guarantee for canceled trips. Contact us for assistance with store credit or initiating a refund.

Refund Timeline

Once a refund is processed, please allow 3-5 business days for the transaction to reflect in your payment account.

Our Commitment

Our priority is customer satisfaction. We’re dedicated to honoring our money-back guarantee and striving to resolve any issues, valuing your feedback to enhance our services.

Why Offer a 100% Money-Back Guarantee?

We acknowledge that unforeseen manufacturing or network issues can arise. Our money-back guarantee is our commitment to ensuring no customer is left disadvantaged.

For successful claims, cooperation is key. Should you encounter issues while abroad, we encourage reaching out through available means or documenting errors and settings for post-trip support.