Have purchased an eSIM and want to get connected?

See our installation guides to help you get setup.

General Information

An eSIM represents the evolution of SIM card technology, seamlessly integrated into eSIM-enabled devices. This advancement simplifies connectivity, allowing you to directly download data plans to your device without the hassle of physical SIM cards.

Forget about the days of juggling multiple SIM cards or the fear of misplacing your original SIM card!

However, it’s crucial to remember that eSIM functionality is only available on devices that are both eSIM-compatible and network unlocked.

To ensure your device is ready for eSIM plans, eSIMply offers a comprehensive list of eSIM-compatible devices for easy reference. Additionally, you can directly explore your device’s settings to confirm its eSIM support:

Once confirmed eSIM-compatible, you’re just a step away from activating an eSIM plan with eSIMply, unlocking the full potential of your device for an enhanced connectivity experience.

Search and select your required eSim and place your order . Should you have inquiries or require assistance, our team is here to assist. Contact us at [email protected] or use our Live Chat feature. We’ll respond promptly to assist you!

In most cases, a quick simply and automatic installation will be possible.

Simple follow the steps below:

  • Order your travel eSim via our online store. 
  • Receive your eSim QR cod code via email.
  • Scan to code with your phone to load the eSim and then activate.

Please detailed steps for the process here.

Before you purchase, ensure that your phone is eSIM compatible. As long as your phone is unlocked and compatible, you can use our eSIMs. If you’re still unsure, you can reach out us at [email protected] or via our Live Chat and we’ll be able to point you in the right direction

You sure can!  People will still be able to call you on your normal phone number however remember to turn off data roaming for this sim card. eSIMply’s plans are data-only, meaning you can make calls via data-driven communication apps such as WhatsApp, Facetime or Messenger for staying in touch with loved ones and saving on hefty roaming fees!

Certainly not! eSIMply’s pricing is completely transparent. We’re committed to helping you cut down on roaming expenses and provide prepaid eSims that ensure you pay only for what you use, without any hidden charges.  It’s the most cost effective solution for staying connected while you travel.


Our eSIMs are designed for immediate and seamless operation, but like any technology, they might occasionally encounter issues requiring some adjustments.

Should you arrive and find your eSim isn’t working as anticipated, here’s what to do:

Consult Your SIM Guide: Initially, ensure you’ve attempted the troubleshooting steps outlined in your SIM guide. It’s crucial that all suggested actions have been undertaken.

Contact Support: If the issue persists, don’t hesitate to get in touch through our chat support or email us at [email protected], including your order details.

Steps to follow:

  1. Download and consult your eSIM guide for troubleshooting steps.
  2. Carry out any applicable fixes.
  3. Provide any screenshots if requested.

If the issue remains unresolved, eSIMply is committed to making things right, including offering a refund for your eSim purchase as per our Money Back Guarantee terms, which can be explored further [here].


Our eSIMs are designed for immediate and seamless operation, but like any technology, they might occasionally encounter issues requiring some adjustments.

Should you arrive and find your eSim isn’t working as anticipated, here’s what to do:

Consult Your SIM Guide: Initially, ensure you’ve attempted the troubleshooting steps outlined in your SIM guide. It’s crucial that all suggested actions have been undertaken.

Contact Support: If the issue persists, don’t hesitate to get in touch through our chat support or email us at [email protected], including your order details.

Steps to follow:

  1. Download and consult your eSIM guide for troubleshooting steps.
  2. Carry out any applicable fixes.
  3. Provide any screenshots if requested.

If the issue remains unresolved, eSIMply is committed to making things right, including offering a refund for your eSim purchase as per our Money Back Guarantee terms, which can be explored further [here].

About eSIMply

eSIMply stands at the forefront of digital SIM technology, providing access to eSIMs across more than 200 countries and regions with some of the most competitive pricing available globally.

With eSIMply’s eSIM solutions, you gain unparalleled connectivity and the ultimate freedom of movement. Say goodbye to the inconvenience of swapping SIM cards or the need to carry extras during your travels!

Should you have any queries or require further assistance, our support team at eSIMply is readily available to help.

Getting Started

Payments & Orders

Still have questions?

Reach out to our support team and we’ll get straight back to you.

Stay Tuned

Subscribe to our newsletter to receive special offers,
product updates and more

Scroll to Top

Supported Countries